We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.
Mike Drew Travel+ Cruise (“us”, “we”, or “our”) recognises the importance of your privacy and respects your privacy rights pursuant to the Privacy Act 1988 (Cth) (“Act”).
Mike Drew Travel+ Cruise needs to collect, use, and store your Personal Information to provide products and services tailored to your personal circumstances.
In this policy:
“Personal Information” means any information that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address, phone number, your business or company name, payment, and billing information.
To provide our products and services to you, we may collect Personal Information, for identification purposes, and your payment and billing information, which we use to bill you for the products and services and to process your payments, including credit card details. We may also collect details of conversations we have had with you or any other information relevant to us.
We automatically collect through our website, information that is often not personally identifiable, such as the website from which visitors came to our Site, IP address, browser type and other information relating to the device through which they access the Site. We may combine this information with the Personal Information we have collected about you.
Our website and our associated websites contain forms through which users may request information or supply feedback to us. In some cases, telephone numbers and addresses are required so that we can supply requested information to you. The exact types of personal information that we collect from you will depend on how you use our website. You can be certain in all instances that the information we receive about you will be treated as confidential.
The information we collect is:
- used to improve the content of our web page.
- used to notify visitors about updates to our website.
- used by us to contact consumers for marketing purposes.
- never shared with other organizations for commercial purposes.
Our website collects cookies. (Definition of Cookies)
To use this website, visitors and/or members are not required to complete our registration form.
If customers elect to register on our website, during registration, a user must give certain contact information, but we never sell or give away this information. It is only gathered to contact the user about services on our site for which s/he has expressed interest. It is optional for the user to provide demographic information (income level, gender, etc.), and unique identifiers (username, password, etc.). Giving additional information helps provide a more personalized experience on our site but is not required. Registration is not required to enter our site.
Use & Disclosure
Mike Drew Travel+ Cruise may store your Personal Information in various forms including:
- Paper records.
- Electronic format.
- Videos and photographs; and
- As audio or digital recordings.
Your information will be maintained with the greatest care for security, accuracy, and privacy. It is our policy not to sell or otherwise pass on any personal information to a third party that you may have provided to us or make any other use of personal information for any purpose other than that which falls within the normal use for our products and services unless we have your express consent to do so. An exception to this is where we may be required by law to disclose certain information.
Personal information collected by us will generally only be used and disclosed for the purpose it was collected. This includes maintaining your account and contact details, providing you with our products and services, your safety, liaising with other service providers about the services you have engaged us for and payments. We may disclose your personal information to third parties or contractors who are integral to the provision of our services and business operations.
We do not store Sensitive Information.
Mike Drew Travel+ Cruise may also disclose your Personal Information:
- to your authorised representatives or advisers, or otherwise when you ask Mike Drew Travel+ Cruise to do so.
- when there is a statutory requirement for Mike Drew Travel+ Cruise to do so. In these circumstances, Mike Drew Travel+ Cruise will notify you that there is a statutory requirement to disclose certain personal information, e.g. Insurance Companies; and
- to government and regulatory authorities as required or authorised by law.
We may from time to time use personal information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act, including to discharge our obligations, effectuate or enforce a transaction, procuring advice from legal and accounting firms, auditors and other consultants.
We may also use and share aggregate or non-personally identifying information about customers for market analysis, research, marketing, or other purposes in connection with our business.
We will not disclose, sell, share, or trade your Personal Information to any third parties unless we first receive your consent.
Access & Accuracy
If you wish to access any of your Personal Information held by Mike Drew Travel+ Cruise or would like to correct any errors in that information, please contact Mike Drew Travel+ Cruise by contacting us at Tel: 0468 694 384. We encourage you to contact us to keep your Personal Information up to date.
We will respond to your request for access or correction of Personal Information within a reasonable time. We reserve the right to charge an administration fee to cover the costs of responding to your request, for example, where Personal Information is held in off-site storage.
If required by law or where the information may relate to existing or anticipated legal proceedings, we may deny your request for access to your information. We will respond to your request, setting out the reasons for our refusal in writing.
Storage & Security
We will take reasonable steps to protect your Personal and sensitive Information from misuse, loss, unauthorised access and modification or disclosure. We use commercially reasonable physical, technical, and administrative measures to protect Information that we hold, including, where appropriate, password protection, encryption, and SSL to protect our website.
Despite taking appropriate measure to protect Personal Information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk.
If we no longer require the use of your Personal information, we will take reasonable steps to destroy or permanently de-identify it.
Personal information may be stored electronically through third party data centres, which may be located overseas, or in physical storage at our premises or third-party secure storage facilities.
You are solely responsible for the maintaining the secrecy of any passwords and other account information pertaining to our services.
Data breach notification scheme
If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach Scheme. If we determine there has been an eligible data breach, we will notify you as soon as reasonably practicable.
Employment applications and resumes collected by us are securely stored and only used for the purpose for which they were collected.
Cookies, web beacons and analytics
If you have any questions about the use of information gathered through our website, please contact our Webmaster Mike Drew at [email protected]
Ads & Third-party websites
We publish a newsletter, and we never sell or share our subscribers’ email addresses.
We operate online surveys, and we never sell or share our subscribers’ email addresses.
We may send you direct marketing emails and information about products and services that we consider may be of interest to you. These communications will only be sent via email and in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth) as you consented to upon registering for our Services. If, at any time, you would like to stop receiving these promotional emails, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you email about your account, your account or any Services you have requested or received from us, or for other customer service purposes. We do not provide your Information to other organizations for the purposes of direct marketing.
Consent to international transfer
We may transfer your Personal Information to organisations in other countries. Recipients may include our related entities or employees, external service providers such as administration providers or information technology providers such as cloud storage and data processing. We only transfer information where we reasonably believe that the recipient is legally or contractually bound to principles that are substantially like the Australian Privacy Principles.
Changes to this policy
This policy current as of 8 September 2020.
We have an order form.
We require information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user. This information is used:
We are committed to resolving disputes within 24-72 hours. If problems arise, users may contact us by email, phone or in person.
Mike Drew Travel + Cruise hopes that it will be able to resolve any complaints you may have; if you are not satisfied with our response, you are entitles to contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
Phone: 0468 694 384
Email: [email protected]
Postal Address: PO BOX 435, Karrinyup WA 6921
Website URL: mikedrewtravel.com.au
Business name: Mike Drew Travel + Cruise
Address: PO BOX 435, Karrinyup
Phone: 0468 694 384
Website URL: mikedrewtravel.com.au
Website e-mail: [email protected]