Welcome to Mike Drew Travel + Cruise and thank you for your booking with us.
With over 15 years of experience in the travel industry, we are committed to servicing our clients with the highest quality for all your travel requirements.
TERMS & CONDITIONS
of Anywhere in The World Pty Ltd trading as Mike Drew Travel + Cruise
Mike Drew Travel + Cruise provides its customers with travel and cruise services and products as a travel agent for the arrangement and co-ordination of services offered by third party suppliers. Our services are provided based on these terms and conditions. Please note however, third party suppliers you request, we engage on your behalf have their own terms and conditions and your rights and responsibilities will be governed by their terms and conditions in addition to these terms and conditions. It is your responsibility to familiarise yourself with all applicable terms and conditions.
Mike Drew Travel + Cruise prices are available upon request and will be quoted in Australian Dollars unless specified.
Goods and Services Tax
Unless stated otherwise, all payments required to be made under this agreement are exclusive of GST and an additional amount is required to be paid by the payer on the supply in respect of GST.
The required deposits payable can vary for each cruise line, tour operator and airline, please ensure the correct deposit as confirmed by your consultant is paid when booking to guarantee your reservation.
Full payment for all travel arrangements is due at least 60 days prior to your departure date from Australia, sometimes sooner depending on the cruise line, tour operator and airline or package that you have booked. On occasions, cruise lines and wholesalers will give notice that they intend to withdraw a deal and it is quite normal that this notice is only a matter of days and could be months prior to your departure. When this happens, we will endeavour to inform all clients immediately for final payments. It is your responsibility to make full payment to secure your package. If you are not able to pay the balance of your booking within a new declared due date you will be re-invoiced for the new price. The price of any travel related service is never guaranteed until the final balance has been paid and the documents have been issued. We cannot take responsibility for any price increase that may be notified, at any time, by the travel provider.
Credit Card Payments
Payments made over the phone or in person incur the below charges:
- Visa 1.40%
- AMEX 1.80%
- Diners 2.50%
- International 3.00%
Other Payment Options
You can pay by direct deposit; however, you must email a copy of the payment receipt to your consultant at time of making the payment. Failing to do this may result in your booking cancelling. Our Bank Details are:
Name of Account: Mike Drew Travel + Cruise – Client Trust Account
Bendigo Bank: BSB: 633 000
Account Number: 173 002 593
Please note scammers have intercepted emails with bank account details so they can substitute their own account number. If you have received an email purporting to be from Mike Drew Travel + Cruise with our Bank Account details for the transfer of funds, please confirm these details with us first by contacting Mike Drew by telephone before making a transfer of funds or deposit of funds into our Bank Account. We accept no responsibility for any loss or damage arising from any electronic transfers or deposits made by you that are not received into our Bank Account.
Amendments and Cancellation Fees
We reserve the right to charge a minimum amendment fee of AUD $55 per person for each change to a confirmed booking. This is in addition to any fees charged by the supplier and airline. We also reserve the right to charge cancellation administration fees of a minimum of
AUD $110 per person to cover administration expenses. The cancellation fee can be as high as the entire purchase price (100%) of the booking. The cancellation fee charged by
Mike Drew Travel + Cruise can increase in relation to the work required to process the cancellation. The calculation of the cancellation fee charged may be provided upon request.
The cancellation fees charged by Mike Drew Travel + Cruise are in addition to any fees charged by cruise lines, airlines, tour operators, hotels, wholesalers, or any other supplier. The fees charged by these suppliers can be up to 100% of the cost of the product purchased. The cancellation fees charged by these suppliers can be found on their respective websites and/or in their brochures.
While Mike Drew Travel + Cruise operates in accordance with Australian Consumer Law, some third-party products available that you may request, we purchase as your agent are instant purchase/non-refundable, requiring full non-refundable payment at the time of booking. PLEASE NOTE all refunds for money paid to third-party suppliers are subject to the terms and conditions of the supplier.
In view of these cancellation fees it is highly recommended that all clients take out comprehensive travel insurance at the time of booking to cover any eventualities.
Mike Drew Travel + Cruise does not take any responsibility for and is not liable to anyone who does not take out comprehensive travel insurance.
Refunds of monies can take up to 12 weeks depending on the cruise line, tour operator and airline or other suppliers. This time frame is subject to change and may be extended in circumstances beyond the control of Mike Drew Travel + Cruise, such as a pandemic or epidemic.
Validity of Prices
Prices on the website, quotes in writing, given over the phone or in person are subject to availability and conditions and are correct at time of quoting.
Although every care has been taken, the prices are not guaranteed and are subject to change without notice due to availability or a deal ending as notified by a supplier and/or airline. Any featured prices for a cruise, tour, accommodation, package, and any other travel service will normally be based on a minimum of two adults sharing, unless otherwise indicated.
Featured prices may be subject to port and airport taxes, plus government charges.
Please ensure you familiarise yourself if such charges are included in your holiday.
Please also check if gratuities are included in your cruise/tour price.
Fly Cruise Prices
While Mike Drew Travel + Cruise makes every effort to synchronise transfers, please note that on certain featured dates, the flight availability may not synchronise with the departure of the cruise ship. This may result in pre or post cruise accommodation having to be purchased in addition to the featured fly/cruise price. Please contact our sales team for further information.
Most cruise lines include meals, some include gratuities and even alcoholic beverages. These inclusions vary for each cruise line so please ensure you are aware of what your cruise price includes when booking.
A phone call or email will be given when documents are ready approximately 2-3 weeks prior to departure. When electronic documents are not available a full documentation pack will be available for collection or posted to your supplied address approximately 2-3 weeks prior to departure. Documentation packs will be supplied for all our exclusive fly/cruise/stay packages.
Please note any brochures provided to you in relation to travel services and products are supplied by third-party suppliers, and Mike Drew Travel + Cruise does not accept liability for errors or misdescription in that material.
Choice of Law
You agree with Mike Drew Travel + Cruise that in so far as any contractual relationship is created between you and Mike Drew Travel + Cruise by you making a booking through Mike Drew Travel + Cruise then that contract is subject to the laws of Western Australia.
Departure Times and Flight Numbers
Most airlines state that there is no need to re-confirm your departure times and flight numbers. Mike Drew Travel + Cruise does not take responsibility for any flight time or flight number alteration made by airlines. Mike Drew Travel + Cruise strongly advise that all onward and return flights should be re-confirmed by phone with the relevant airline at least 72 hours prior to flight departure.
If you are a member of an airline’s frequent flyer scheme, please ensure that you inform Mike Drew Travel + Cruise of your membership number prior to your departure. We also recommend that you also retain all copies of airline tickets and boarding passes as proof of travel. These may be required by the airline should you not automatically receive points. Please be aware some fares do not accrue points, please check with your consultant at the time of booking.
Passports & Visas
Please ensure that your Australian passport is current with the validity for at least six months from your date of return to Australia. Non-Australian passport holders will require a valid re-entry visa. Other visas may be required for the countries you plan to visit. It is your responsibility to ensure you obtain the correct visas.
Events Beyond the Control of Mike Drew Travel + Cruise
Mike Drew Travel + Cruise is not liable for any loss caused by any failure to observe the terms and conditions of this Agreement, where such failure is occasioned by causes beyond its reasonable control including but not limited to by fire, flood, riot, strike, war, civil commotion, accident, terrorist act, restrictions and prohibitions or any other actions by any government or semi government authority, act of God, war, fire, strike, lockout, epidemic, pandemic, quarantine, tempest, severe weather, natural catastrophes, breakdown of communications, explosion, outbreak of infectious disease or other public health crises, trade or industrial disputes, government interference, lack of production capacity or raw materials, transport delays, accidents, breakdown of plant or machinery, non-delivery or shortage of supplies or any other cause beyond Mike Drew Travel + Cruise’s control;
In the event any of the above events occur, your will be bound by supplier terms and conditions.